TechMatters

Helpful & Efficient IT Support Remote Assistance in Melbourne & Surrounds

Our technical team is notified and alerted immediately if a network link fails, a server crashes, or a disc begins to run out of capacity. Whether on a PC, Mac, or any other device in your organisation, you and your team may get remote and on-site help.

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Why Have an IT Support Remote & On-site Assistance Team?

Remote support saves time and money by resolving computer-related issues immediately.

Did you know 95 per cent of all computer issues are caused by software or user error?

Remote computer access refers to the capacity to connect to a computer or network that is not physically located near you. An employee can access a computer desktop and related data from a distant location via remote computer access. Should internet access be unavailable, remote assistance can also be provided over the phone, where we can assist in diagnosing and resolving difficulties.

Our technical team is notified and alerted immediately if a network link fails, a server crashes or a disc begins to run out of capacity. Whether you need remote or on-site assistance, we can help you and your team.

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We use Teamviewer to Get the Job Done!

We use the industry-standard TeamViewer Remote Access Software as our preferred solution.

TeamViewer is an out-of-the-box cloud-based remote connectivity platform for instant remote access, remote control, and remote support.

Benefits of Using Teamview for Your Organisation

Allows you to securely access from anywhere, on any platform or device, with IT assistance only a few clicks away – all without the need for a VPN.
Integrated videoconferencing, secure file sharing, and simple screen sharing features improve support session cooperation.
As though you were there in person, remotely access and operate servers and unattended devices including point-of-sale (POS) machines, digital displays, and kiosks.